🎰 Promotions are a scam - Review of Thunder Valley Casino Resort, Lincoln, CA - Tripadvisor

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Our check-in with Nuri went beautifully and the customer service was great especially Monika in the Buffet. We will pass along the concerns regarding the areas of concern you had, as well as the customer service Nuri and Monika provided to make your experience memorable. See all reviews. TownePlace Suites Sacramento Roseville. View Hotel. The lack of organization and communication among employees was baffling. Dear ancama: Thank you for your comments. Was is worth the extra cost? The bed was comfortable, and the bathroom left a lasting great impression on me. This resort is high priced for the area. We barely got the banquet hall set up in time and all of us organizers were exhausted. Visit hotel website. Review of Thunder Valley Casino Resort. We had looked forward to swimming but the pool was unfortunately closed, not obvious on the website when making the reservation. Most of us ended up making several trips from our rooms, across the casino floor, carrying heavy baskets. Seems suspicious to me. Free parking. More Show less. I did enjoy that it us a short drive and I feel like I am at a Reno resort. Residence Inn Rocklin Roseville. Not only will I never go there again, they will never see another penny from me I will encourage everyone not to go here!! Thunder Valley Casino Resort. View more hotels in Lincoln. I loved the concert, definitely loved the hotel room and definitely want Herman's Hermits Starring Peter Noone to perform there again. My brother-in-law had his wedding reception there and we booked months in advance! Reviews Write a review. Good afternoon Anglophile13, Thank you for taking the time to inform us about your recent visit to Thunder Valley. Just one housekeeping problem Otherwise a good place to stay when attending a nearby wedding. Date of stay: May Trip type: Traveled as a couple. Could hear the elevator unless we had tv up high. Definitely not impressed. Stayed here on Easter,one night getaway. It certainly sounds as if we let you down. Even the grooms sister was shuffled to two different hotels and didn't end up in a room until am. It was extremely difficult to get ahold of our event organizer on the day of the event, and next to nothing had been communicated with the staff on hand. We appreciate the information regarding the atmosphere inside the casino, and are glad to hear you enjoyed the stay, including the view! We have passed on your concerns to the appropriate department, and when ready we have Reservations agents ready to book a reservation for you. Got there at pm check in is at , our room wasn't ready and we to wait until after Because they over-booked, some of the guests had to be shuffled to other hotels. Staybridge Suites Rocklin - Roseville Area. I wish I could give zero stars! The casino sends you pro toons for free rooms, but if you try to actually book one they're never available. Nearby Hotels. The food served was mediocre at best. We were also told we would be able to have help carrying all of our gift baskets into the banquet hall. We search up to sites for the lowest prices. Probably not. It took several phone calls to get the situation partially remedied. Promotions are a scam. There is a smoke-free casino, but you have to walk through the smokey casino to get there. Guests 1 room , 2 adults , 0 children Guests 1 2. We appreciate your input. We hope to see you again soon here at Thunder Valley! Rather than attempt to help us sort out the mistake they were indignant and rude. My company had their annual holiday banquet at this site. Overall it was the absolutely awful customer service that will likely prevent me from staying here again. Lowest prices for your stay. It felt as though we were a burden to them. For this reason, we inform our guests to book in advance, as there is more opportunity for promotional offers to be readily available. I can understand your frustration at not being able to get assistance when arrived for your holiday party and the seeming lack of communication between the catering and hotel teams. Home2 Suites by Hilton Roseville Sacramento. Homewood Suites by Hilton Sacramento-Roseville.

This hotel seems great. The casino was very smoky my throat and eyes hurt all night. As a member of the planning committee I must say how absolutely disappointed I was, especially considering the price we had to pay.

Thunder valley promotions 2020 far as the hotel room goes, it was absolutely gorgeous.

Best Regards, Jordan C. This was by far the nicest looking and most expensive venue our company had ever help a banquet at. Promotions are a scam - Thunder Valley Casino Resort. This weekend reds 2020 draft picks turned out to be a nice surprise.

Hyatt Place Sacramento Roseville. We ended up having to leave the reception three times to argue with the hotel staff and ended up in tears!! I had been warned that Thunder Valley was very "smokey". Like saving money? We understand the concern you have about booking a reservation using the promotional offer you received for a free night, and we would love to have you stay utilizing the promotional offer.

Show Prices. We were told that we would be allowed into the banquet room 2 hours early to allow for set up. Regards, Jordan C. Filter reviews.

Thank you for taking the time to inform us about your recent experiences here at Thunder Valley. I could choke down the inflated price tag and even the mediocre food if it came with outstanding service. Report response as inappropriate Thank you. The casino and surrounding restaurants are smokey, as is the elevator, but the rooms and hallways smell very clean and fresh. I loved that concert so much. It sounds as though we failed to do either of those in this case, and I would very much like the opportunity to discuss this with you further. Finally towards the end somebody allowed us to use a much closer service entrance. Buffet was overpriced. Promotional rooms are available at the beginning of the month the promotion is available for, and they book up rapidly. Log in to get trip updates and message other travelers. I expected the food quality to match but can honestly say it was the worst food of any of our venues. Free Wifi. Upon arrival nobody at the hotel had been told this. Showed up thinking I could use my promotional free room and was told there was occupancy, but the free ones aren't available and there's people with higher status than me that can't get the free rooms either. Sadly, it did not. They are such jerks!